ck999's Privacy Policy

ck999 (referred to in this policy as "we", "our", or "the platform") operates an online gaming and sports betting service for users in Bangladesh. This privacy policy applies to all users of our website and mobile application.

When you register an account on ck999bet, make a deposit, play games, or simply browse — some of your information is processed by our systems in each case. This policy provides a full description of that processing and gives you a clear understanding of your rights.

By continuing to use ck999bet, you are considered to have given your consent to the terms of this policy. For more details on other terms of using the service, please read our Terms and Conditions.

We collect user information in several ways. The categories of that information and the methods of collection are described below.

2.1 Information Provided Directly

Information you voluntarily provide during account registration or verification:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Email address and mobile number
• Payment information (required details for bKash, Nagad, Rocket, Upay, or bank account)
• Copy of identity document submitted for account verification
• Your chosen username and password

2.2 Information Collected Automatically

Information collected automatically while you use the platform:

• IP address and device identifier information
• Browser type, version, and operating system
• Time of site access, session duration, and pages visited
• Game history, bet amounts, and results
• Login and logout times and devices

2.3 Information Received from Third Parties

In some cases, relevant information may be received from payment processors or fraud prevention services. This information is used solely for account verification and security purposes.

ck999 uses collected information for the specific purposes listed below. Where a relevant legal basis applies to each purpose, it is noted.

3.1 Service Operation and Account Management

Creating and maintaining your account, verifying logins, processing deposits and withdrawals, and managing game sessions are included in this category.

3.2 Identity Verification and Security

Information is used for account verification (KYC), preventing access by minors, detecting and stopping fraudulent activity, and preventing unauthorized access.

3.3 Service Improvement

Data is analyzed to improve platform performance based on user experience, plan new features, and quickly identify technical issues.

3.4 Customer Support

When you seek assistance via 24/7 live chat or email, viewing your account information allows us to provide fast and effective support. This information is visible only to the relevant support representative.

3.5 Responsible Gaming

Information is analyzed to monitor playing habits, identify at-risk behavior, and provide assistance when needed. Read the relevant page for our full policy on responsible gaming guidelines.

3.6 Promotional Communications

If you have given your consent, emails or SMS messages may be sent regarding bonus offers, competitions, and updates. You have the right to withdraw this consent at any time.

ck999bet uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve the functionality of the site.

4.1 Essential Cookies

These cookies are necessary for basic functions such as maintaining login sessions, verifying security tokens, and remembering language preferences. Disabling them may prevent the platform from working correctly.

4.2 Analytical Cookies

Analytical cookies are used to understand how users browse the site. This information helps with page load speed, identifying the most used features, and detecting technical errors. Data collected through these cookies is analyzed in aggregate and anonymous form.

4.3 Cookie Controls

You can delete or block cookies at any time from your browser settings. However, disabling essential cookies may cause issues with logging in and completing transactions on ck999.

ck999 never sells your personal information. Data may be shared with third parties only in the limited circumstances listed below:

5.1 Payment Processors

Necessary transaction information is shared with bKash, Nagad, Rocket, Upay, or the relevant bank to complete deposits and withdrawals. These organizations operate under their own privacy policies.

5.2 Game Software Providers

When game studios such as Evolution, Pragmatic Play Live, JILI, and PG Soft manage your session, minimal required information (session ID, bet amount) may be shared. Personal identity is never shared directly.

5.3 Security and Fraud Prevention Services

Limited information may be shared with specialist security services to detect and stop suspicious activity. These services operate under strict confidentiality agreements.

5.4 Legal Obligations

If a government or legal authority in Bangladesh issues a formal directive under applicable law, ck999 is obligated to provide information in accordance with that directive.

ck999bet applies industry-standard technology to protect your information. The key features of our security measures are listed below:

• SSL Encryption: All data transfers between your browser and our servers are secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — it is hashed using a strong cryptographic method.
• Access Controls: Access to your information is restricted to specific authorized personnel only.
• Regular Security Audits: Regular security tests are conducted to identify system vulnerabilities.
• Data Backups: Regular backups of stored data are maintained to prevent data loss in the event of a technical failure.

6.1 Data Retention Period

Information is retained for as long as the account is active and for as long as necessary to meet applicable legal obligations after the account becomes inactive. Transaction records are generally retained for a longer period.

6.2 Response to a Data Breach

In the event of a data breach, ck999 will promptly notify affected users and take the necessary steps to resolve the issue.

As a ck999 user, you have the following rights over your own information. Contact our support team to exercise these rights.

7.1 Right to Access

You have the right to request details of the information we hold on your account. This information will be provided within a reasonable time after the request is received.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you may request a correction. Changes to identity-related information may require an additional verification process.

7.3 Right to Account Closure and Data Deletion

You may request the closure of your account on ck999. After the account is closed, information not subject to legal obligations will be deleted within a reasonable time. However, we reserve the right to retain information necessary for fraud prevention or managing legal liability.

7.4 Right to Withdraw Consent for Promotional Communications

If you no longer wish to receive bonus or promotional emails, you may withdraw this consent at any time through support. However, important account-related notifications (such as security alerts and transaction confirmations) will continue to be sent.

ck999bet is a platform strictly operated for users aged 21 and above. Registration or use of the service by any person under the age of 21 is strictly prohibited.

Date of birth is collected at registration solely for this age verification purpose. If a user opens an account with a false date of birth and this is subsequently identified, that account will be immediately closed and the relevant information will be deleted.

If you suspect a minor is using ck999, please notify the support team immediately. We maintain the highest level of vigilance on this matter as part of our commitment to responsible gaming.

ck999 reserves the right to change, amend, or update this privacy policy at any time. After a change takes effect, the new version will be published on this page and the "Last Updated" date at the top of the page will change.

For significant changes, an attempt will be made to send a notification to the registered email address. However, continuing to use ck999bet after a change will be considered as consent to the new policy.

If you have questions about any changes to the policy, please contact the support team. You can also visit our FAQ section for answers to general questions.

If you have any questions, concerns, or complaints about this privacy policy, please contact us through the channels below. Our support team is able to assist in both English and Bengali.

To learn more about ck999's services and policies, you can read our About Us page, which contains detailed information about the platform's goals and values.